Sustainability does not end with shipping. At JEVAANI, we aim to keep our CO₂ footprint as small as possible and have therefore decided not to offer free returns in order to reduce emissions and waste.
We grant a right of return within 30 days of receiving your order.
The right of return applies if the following conditions are met:
– the product is in perfect condition and has not been worn or damaged
– the return is sent in the undamaged original packaging
Excluded from exchange and return are custom-made items, modified products, personalized or engraved items, piercings, hair accessories, as well as worn or damaged goods.
Returned items are subject to a quality check. If no defects or signs of use are found, JEVAANI will refund the purchase price using the original payment method.
Refunds are processed within 5 working days after receipt of the return and will be confirmed by email.
Non-accepted returns will be sent back to you promptly, subject to a processing fee of CHF 20.–.
Returns are made at your own risk and expense.
Return addresses
Switzerland
JEVAANI Logistic Center
Mülibachstrasse 65
CH-8805 Richterswil
Germany & Austria
JEVAANI c/o Geiger 24430
Marie-Curie-Strasse 5
DE-79539 Lörrach